Implementation Engineer – Customer Success

Full-Time Position in Seattle, WA

Customer Success

At so many companies, processes and apps and teams are disconnected and siloed. That’s why we’re building a solution to the universal challenges of unifying teams and systems to deliver a world-class customer experience. We’re a startup with big, daring goals, so outrageous technical chops and an unwavering obsession for customers are necessary. A love for dogs, pizza, and/or board games helps, too. You should also love partnering with engineering, product, and marketing teams to help craft flawless customer onboarding and solution implementations.

Here at Usermind, we’re makers and doers. With a small, yet focused team, it’s time to grow so that we can launch our service globally. We’re looking for engaging team members who will make an impact and evolve with the company.

What you’ll do:

You’ll work with web and cloud technologies, big data, and databases. You’ll use your data analysis and manipulation skills to configure, test, and document underlying data models to meet functional designs and specifications. You will bring strong analytical and problem-solving skills that will enable you to map functional and business requirements into robust technical implementations. And you will bring your strong sense of teamwork to collaborate across the organization to achieve complete customer satisfaction — which at times means resolving customer issues in a timely, professional fashion.

Every team member makes a huge impact daily, and the time to join Usermind is now.

Send us your resume if:

  • When we say “data dictionaries, data analysis, and relational databases,” you say: “Yes, I know those!”
  • You are strong with SQL, Python, can produce basic, functional Linux scripts and are familiar with REST APIs
  • Have user or admin experience with SaaS products such as Salesforce, Microsoft Dynamics, Marketo, Eloqua, Zuora, MailChimp, Mixpanel, Google Analytics, Tableau, Looker, and others
  • You have familiarity with highly scalable, highly available distributed systems, running on high-performance cloud and web infrastructures
  • You can tell us about some gnarly customer and/or business problems that you’ve troubleshot and successfully solved
  • You are obsessed with your customers, and are focused on solutions that meet their needs as well as the needs of our business
  • You enjoy working cross-functionally to iterate on technical designs
  • Details matter to you — a lot
  • You have thrived in a rapidly-changing environment while maintaining high-quality output
  • You’ve previously worked as a Technical Analyst, software developer or DBA for a SaaS software implementation project
  • You can work primarily out of Seattle HQ, but can travel up to 25% of the time
  • You’ve got a degree in engineering, computer science, MIS, or similar; equivalent work experience will be considered

Usermind is a 2016 Washington’s Best Place to Work, and every team member makes a huge impact daily. Usermind is an equal opportunity employer, and we celebrate our diverse, creative, collaborative team.

Want to make life easier for thousands of marketers, engineers, sales, and support people? Join our adventure.

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