Usermind provides the first unified platform for orchestrating the customer journey. With Usermind, companies can define and automate customer interactions to improve revenue, retention, and profitability. Built for non-developers, Usermind makes it simple to integrate enterprise applications, map data between them, automate end-to-end processes, measure their impact, and take instant action to improve business outcomes. With this infrastructure in place, enterprises can experiment and execute on customer experience with the agility of a startup.
Who we are
Founded in 2013 by technology veterans Michel Feaster and Przemek Pardyak, Usermind was created to drive faster business growth and innovation through BizOps technology. Headquartered in Seattle, WA, Usermind is backed by Andreessen Horowitz, Menlo Ventures, and CRV.
We've partnered with RelationEdge, a Salesforce Gold Consulting Partner, to help clients build more contextual, data-driven customer journeys.
Learn why Ovum has named Usermind a first mover in the Customer Engagement Hub category — and how enterprises can benefit from real-time customer journey management.
We now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
We've partnered with Harte Hanks to offer their leading-edge data management and consulting services along with our Customer Engagement Hub.
Usermind announced adding partner journey orchestration to its platform to help companies improve partner retention and engagement.
We have a new VP of Product! And he's kind of a badass.
Today, we're announcing our LaunchPoint partnership with Marketo, and some powerful updates to our Marketo integration.
Usermind is thrilled to be named one of the 10 hottest entrepreneurial ventures in Seattle — and we're in good company!
We all ❤ Usermind — the perks, the culture, and most of all, working on an amazing product. That's why we made the list of 2016 Washington's Best Workplaces!
Vote for Usermind by May 3! We're a finalist for Startup of the Year.
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