Define and implement personalized, data-driven customer journeys.

With Usermind, you can integrate data from SaaS applications and on-premise systems to orchestrate complex customer engagement, and take immediate action based on journey analytics and insights.

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Usermind Features

Adaptive Integrations

Adaptive Integrations

Easily connect your CRM, custom applications, SaaS apps, databases, webhooks, and raw data. With bi-directional syncing, Usermind continually refreshes metadata as your systems and underlying schemas change. No coding required.

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Adaptive Integrations
Entity Mapping
Entity Mapping

Entity Mapping

Define key entities like customers and partners across all of your connected systems. ​Associate CRM records with other systems of customer data and real-time click streams.

With an active map of customer data, you can power orchestration across multiple systems — and finally get a single, 360º view of the customer.

Journey Orchestration

Journey Orchestration

Orchestrate end-to-end processes for customer onboarding, online trial optimization, ETL, and more. Usermind's rule builder is completely data-driven, and dynamically surfaces available data and schema.

With Usermind, you can listen for signals and behavior on the web and in any connected system, and automate complex follow-up actions.

Journey Orchestration
Customer Data Platform
Customer Data Platform

Customer Data Platform

Usermind automatically builds a customer data platform (CDP) from running journeys and the raw data you choose to collect from other systems. This data is available in Amazon Redshift, so you can push it to your own data warehouse, analyze it in Usermind, or through your preferred analytics provider.

With a unified view of your data, you can get better insights about customer experience and instantly make improvements.

Visual Analytics

Visual Analytics

Understand the health and effectiveness of your customer journeys. With a detailed view of where people are converting, engaging, and falling out of processes, you can get insight into how different types of engagement impact business outcomes.

With Usermind, you can iterate, experiment, and optimize customer experience at an enterprise level, with the agility of a startup.

Visual Analytics