Usermind Resources

Whitepaper

Harte Hanks: CRM 3.0

Using Technology to Bring Human Interaction Back to Marketing

Harte Hanks COO & CTO Shirish Lal and Usermind CEO & Co-Founder Michel Feaster weigh in on the future of CRM and omnichannel customer engagement.
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Analyst Report

Ovum "On the Radar" Report

Usermind Orchestrates Customer Journeys with Ease

Usermind makes customer journey management an enterprise-wide priority. See why Ovum thinks Usermind is a first mover in the Customer Engagement Hub space.
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Whitepaper

How to Manage Customer Journeys

Optimizing Customer Experience Across Touchpoints and Channels

Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
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Report

The Impact of CRM on Customer Experience

Insights from enterprise business and IT leaders on how CRM systems, ownership, and strategy impact customer satisfaction

Usermind and Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to discover attitudes toward CX ownership and approaches to CRM.
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