Ovum "On the Radar" Report

Usermind Orchestrates Customer Journeys with Ease

From the Report:

"Usermind is an early player and rising star in the customer engagement hub space. It's one of the first providers of a cloud-based unified platform that orchestrates customer journeys across an enterprise. As more organizations look to develop omnichannel capabilities, they will need the structure in place to enable closed-loop VoC mechanisms, conduct customer interaction analytics, and create end-to-end processes to respond to and fix customer issues in real time across all channels, including mobile and web applications."

Read on to discover how Usermind is changing the way enterprises manage complex, omnichannel customer journeys.

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