It's hard to know what your customer is experiencing until they have a serious issue. Too many escalations to manual, high-touch processes can overwhelm a customer team, leading to a backlog, and making you less responsive.
Usermind brings all of your customer data into a single view, including web visits, product analytics, and subscription information. Now you can automate and optimize your interactions to improve customer satisfaction, increase renewals, and reduce manual support costs.
There are signals within your product and billing data that can tell you which customers are unhappy or otherwise at risk. With Usermind, you can surface those insights, and take immediate action to improve your customer experience.
So your happy customer wants to subscribe to another year of your service. Would you be notified if they tried and failed? Usermind gives you insight into where users are getting stuck, can notify you if a credit card fails, and trigger emails to your customer based on their behavior.
Are all of your business processes humming along smoothly? Usermind can create notifications or digests alerting you when a metric deviates from the expected range.
Which milestones in your free trial are key for a successful conversion to paid customer? With Usermind, you can automate and optimize processes like onboarding, customer support outreach, and delivery of benefit statements based on usage analytics. The results: higher conversion rates from free trials and freemium products.
Partner lifecycles are difficult to manage with manual processes. Usermind can automate communications and workflows for partner prospecting, onboarding, and commissions, so your partners are always connected and informed.
Once a customer contract is signed, customer onboarding is your next opportunity to provide value. Avoid customer success pitfalls and improve go-live velocity with automated, behavior-driven onboarding communication and configuration.
Usermind helps us treat every customer how they want to be treated. We can tell who will benefit from a more self-service experience, and who needs a high-touch process with a rep. Because we can experiment on when and how to reach out to our customers, we can get analytics on the actual processes that drive conversion and retention.