BizOps

Why Integration Won't Solve Your Customer Experience Problem Why Integration Won't Solve Your Customer Experience Problem
iPaaS is solving part of a big challenge faced by most enterprises — unifying customer data to drive better CX. But how do you turn that data into action?
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How to Tell if You're a CRO or a VP of Sales How to Tell if You're a CRO or a VP of Sales
Just who is a Chief Revenue Officer, and what should he or she be doing? Here's a framework for a CRO's accountability for cross-functional initiatives.
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How to Solve the CIO’s Dilemma: Build Systems to Support End-to-End Customer Experience How to Solve the CIO’s Dilemma: Build Systems to Support End-to-End Customer Experience
Is the role of the CIO declining as business units buy more point solutions? Not if you focus on providing architecture for end-to-end customer experience.
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Bring Contextual Data to the Full Customer Lifecycle with our Amazon Redshift Integration Bring Contextual Data to the Full Customer Lifecycle with our Amazon Redshift Integration
So you have customer data in a warehouse or database. Here's how to connect it to other systems, so you can orchestrate better CX — without code or queries.
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Product Release: New Zuora Integration Features in Usermind Product Release: New Zuora Integration Features in Usermind
Update! It's now even easier to build complex customer journeys using signals and data from Zuora — including pushing Salesforce account data to a Zuora account.
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Three Reasons Why Most CRM Initiatives Fizzle (And One Reason Why Some Don’t) Three Reasons Why Most CRM Initiatives Fizzle (And One Reason Why Some Don’t)
Most enterprises will spend more on customer experience this year, but will still fail to affect their business goals with their CRM. Here's why.
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How Business-Led IT Drives Better Adoption, Integration, and Innovation How Business-Led IT Drives Better Adoption, Integration, and Innovation
Is your IT team task-focused — or are they empowered to consult with non-technical peers, and tackle digital transformation and business value drivers?
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What We Talk About When We Talk About BizOps What We Talk About When We Talk About BizOps
If business operations is the execution of your business plan, BizOps is the digital transformation of your business plan.
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Integrating Zuora with Salesforce (and the Rest of Your Technology Stack) Integrating Zuora with Salesforce (and the Rest of Your Technology Stack)
Completely connect Zuora: Data from your billing system can now drive automation in your marketing communications, CRM, help desk, and other systems.
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Dear [First_Name], There's a Better Way to do Personalization Dear [First_Name], There's a Better Way to do Personalization
Think that inserting stale data like someone's name and company make your emails more relevant? Think again.
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Introducing Usermind’s Pardot Integration Introducing Usermind’s Pardot Integration
With Usermind, you can map data and build customer journeys from Pardot to any connected system, and use triggers in other systems to create action in Pardot.
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Introducing Usermind, the Orchestration Platform for BizOps Introducing Usermind, the Orchestration Platform for BizOps
We've launched our product! Usermind is the first unified platform for orchestrating business operations across apps, data structures, and teams.
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Usermind Introduces First Technology Solution for Customer Journey Automation Usermind Introduces First Technology Solution for Customer Journey Automation
Introducing Usermind, the first BizOps platform. With Usermind, you can automate end-to-end processes across applications and unify data in one place.
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Usermind Raises $14.5 Million to Launch the First Platform for BizOps Usermind Raises $14.5 Million to Launch the First Platform for BizOps
Usermind's $14.5 million Series B was led by Menlo Ventures, with participation from Andreessen Horowitz and CRV.
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Usermind Launch Signals the Beginning of the BizOps Era Usermind Launch Signals the Beginning of the BizOps Era
Most companies can't adopt BizOps practices because of the development investment required. Usermind is the first platform for orchestrating business operations.
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Optimizing Customer Experience: Why Mapping your Customer Journey isn’t Enough Optimizing Customer Experience: Why Mapping your Customer Journey isn’t Enough
Customer journey maps shouldn't live in a marketing doc. Here are the four things you need to implement and orchestrate the customer journey.
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