CRM

Usermind Partners with RelationEdge Usermind Partners with RelationEdge
We've partnered with RelationEdge, a Salesforce Gold Consulting Partner, to help clients build more contextual, data-driven customer journeys.
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Four Customer Journeys for Retention and Renewal Four Customer Journeys for Retention and Renewal
With the massive shift to subscription business models, managing customer journeys for retention and renewal is more essential than ever. Here's Usermind's approach.
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New Integrations in Usermind: Microsoft Dynamics 365, Google Analytics, and Google BigQuery New Integrations in Usermind: Microsoft Dynamics 365, Google Analytics, and Google BigQuery
Introducing our three newest integrations. Connect customer data and orchestrate journeys in Microsoft Dynamics 365, Google Analytics, and Google BigQuery.
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Our Top Three Takeaways from MarTech 2017 in San Francisco Our Top Three Takeaways from MarTech 2017 in San Francisco
With over 5,000 technology vendors in the MarTech space, choosing the right stack is a challenge. Here are our takeaways from this year's MarTech Conference.
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Ovum Positions Usermind as “Rising Star” in Enterprise Customer Engagement Hubs Ovum Positions Usermind as “Rising Star” in Enterprise Customer Engagement Hubs
Learn why Ovum has named Usermind a first mover in the Customer Engagement Hub category — and how enterprises can benefit from real-time customer journey management.
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How to Manage Customer Journeys How to Manage Customer Journeys
Strategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.
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Usermind Expands its Customer Engagement Hub with New Zendesk Integration Usermind Expands its Customer Engagement Hub with New Zendesk Integration
We now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
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Why Integration Won't Solve Your Customer Experience Problem Why Integration Won't Solve Your Customer Experience Problem
iPaaS is solving part of a big challenge faced by most enterprises — unifying customer data to drive better CX. But how do you turn that data into action?
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Want to Build a Better Enterprise Customer Experience? Do These Five Things Want to Build a Better Enterprise Customer Experience? Do These Five Things
What are the most common barriers to delivering a stellar customer experience? Find out how CRM systems, ownership, and strategy impact customer satisfaction.
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Why You Don't Have to Choose Between Best-of-Breed Apps or an Integrated Suite Why You Don't Have to Choose Between Best-of-Breed Apps or an Integrated Suite
Suite from a single vendor, or kludge of best-of-breed apps? With Usermind, you don't have to choose between great capabilities and great integration.
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Product Release: New Zuora Integration Features in Usermind Product Release: New Zuora Integration Features in Usermind
Update! It's now even easier to build complex customer journeys using signals and data from Zuora — including pushing Salesforce account data to a Zuora account.
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Mandrill + Usermind: How to Trigger Transactional Emails, Without Coding Mandrill + Usermind: How to Trigger Transactional Emails, Without Coding
Across the board, transactional emails perform better than bulk blasts. Here's how to iterate on new transactional emails, without bogging down your engineers.
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Three Reasons Why Most CRM Initiatives Fizzle (And One Reason Why Some Don’t) Three Reasons Why Most CRM Initiatives Fizzle (And One Reason Why Some Don’t)
Most enterprises will spend more on customer experience this year, but will still fail to affect their business goals with their CRM. Here's why.
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Why Entity Mapping is Critical for Account-Based Marketing Why Entity Mapping is Critical for Account-Based Marketing
ABM is a vital component of marketing maturity. And it's really hard to do well without clearly defined entity mapping across your CRM, analytics, and other systems.
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Integrating Zuora with Salesforce (and the Rest of Your Technology Stack) Integrating Zuora with Salesforce (and the Rest of Your Technology Stack)
Completely connect Zuora: Data from your billing system can now drive automation in your marketing communications, CRM, help desk, and other systems.
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Dear [First_Name], There's a Better Way to do Personalization Dear [First_Name], There's a Better Way to do Personalization
Think that inserting stale data like someone's name and company make your emails more relevant? Think again.
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Introducing Usermind’s Pardot Integration Introducing Usermind’s Pardot Integration
With Usermind, you can map data and build customer journeys from Pardot to any connected system, and use triggers in other systems to create action in Pardot.
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