Usermind

How to Manage Customer Journeys How to Manage Customer Journeys
Strategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.
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Usermind Expands its Customer Engagement Hub with New Zendesk Integration Usermind Expands its Customer Engagement Hub with New Zendesk Integration
We now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
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Announcing our Partnership with Harte Hanks Consulting Announcing our Partnership with Harte Hanks Consulting
We've partnered with Harte Hanks to offer their leading-edge data management and consulting services along with our Customer Engagement Hub.
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Insights from our Q&A with Ben Horowitz and Matt Murphy Insights from our Q&A with Ben Horowitz and Matt Murphy
Ben Horowitz and Matt Murphy chatted with our team on the current fundraising climate, conquering the competition, and creating a new software category.
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Usermind Adds Partner Journey Orchestration Capabilities to Improve Enterprise Partner Retention and Engagement Usermind Adds Partner Journey Orchestration Capabilities to Improve Enterprise Partner Retention and Engagement
Usermind announced adding partner journey orchestration to its platform to help companies improve partner retention and engagement.
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Want to Build a Better Enterprise Customer Experience? Do These Five Things Want to Build a Better Enterprise Customer Experience? Do These Five Things
What are the most common barriers to delivering a stellar customer experience? Find out how CRM systems, ownership, and strategy impact customer satisfaction.
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Why You Don't Have to Choose Between Best-of-Breed Apps or an Integrated Suite Why You Don't Have to Choose Between Best-of-Breed Apps or an Integrated Suite
Suite from a single vendor, or kludge of best-of-breed apps? With Usermind, you don't have to choose between great capabilities and great integration.
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Improve End-to-End Customer Experience with our Desk.com Integration Improve End-to-End Customer Experience with our Desk.com Integration
Want to know what your customer is experiencing, before they reach out with an issue? What if you could use other data to create a support ticket on their behalf?
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Usermind Appoints Arun Theivendirarajah as VP of Product Usermind Appoints Arun Theivendirarajah as VP of Product
We have a new VP of Product! And he's kind of a badass.
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Bring Contextual Data to the Full Customer Lifecycle with our Amazon Redshift Integration Bring Contextual Data to the Full Customer Lifecycle with our Amazon Redshift Integration
So you have customer data in a warehouse or database. Here's how to connect it to other systems, so you can orchestrate better CX — without code or queries.
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Product Release: New Zuora Integration Features in Usermind Product Release: New Zuora Integration Features in Usermind
Update! It's now even easier to build complex customer journeys using signals and data from Zuora — including pushing Salesforce account data to a Zuora account.
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Add Value to Your Marketing Automation with our Marketo Integration Add Value to Your Marketing Automation with our Marketo Integration
Want to deliver a better customer experience? Start by connecting your automation platform, CRM, analytics, and other data to orchestrate better journeys.
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What We Talk About When We Talk About BizOps What We Talk About When We Talk About BizOps
If business operations is the execution of your business plan, BizOps is the digital transformation of your business plan.
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Using Data Relationships to Generate Big Insight Using Data Relationships to Generate Big Insight
Why is it so hard to get value out of big data? Maybe you just haven't found the right relationship(s) yet! Here's how we consolidate business operations data.
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Why Entity Mapping is Critical for Account-Based Marketing Why Entity Mapping is Critical for Account-Based Marketing
ABM is a vital component of marketing maturity. And it's really hard to do well without clearly defined entity mapping across your CRM, analytics, and other systems.
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Integrating Zuora with Salesforce (and the Rest of Your Technology Stack) Integrating Zuora with Salesforce (and the Rest of Your Technology Stack)
Completely connect Zuora: Data from your billing system can now drive automation in your marketing communications, CRM, help desk, and other systems.
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Introducing Usermind’s Pardot Integration Introducing Usermind’s Pardot Integration
With Usermind, you can map data and build customer journeys from Pardot to any connected system, and use triggers in other systems to create action in Pardot.
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Usermind Expands Executive Team Following $14.5M in Funding Usermind Expands Executive Team Following $14.5M in Funding
We're thrilled to welcome three industry veterans to our executive team: Forrest Hobbs, Loreen Milbrath, and Zohar Gillai.
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Introducing Usermind, the Orchestration Platform for BizOps Introducing Usermind, the Orchestration Platform for BizOps
We've launched our product! Usermind is the first unified platform for orchestrating business operations across apps, data structures, and teams.
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Usermind Introduces First Technology Solution for Customer Journey Automation Usermind Introduces First Technology Solution for Customer Journey Automation
Introducing Usermind, the first BizOps platform. With Usermind, you can automate end-to-end processes across applications and unify data in one place.
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Usermind Raises $14.5 Million to Launch the First Platform for BizOps Usermind Raises $14.5 Million to Launch the First Platform for BizOps
Usermind's $14.5 million Series B was led by Menlo Ventures, with participation from Andreessen Horowitz and CRV.
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Usermind Launch Signals the Beginning of the BizOps Era Usermind Launch Signals the Beginning of the BizOps Era
Most companies can't adopt BizOps practices because of the development investment required. Usermind is the first platform for orchestrating business operations.
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The Robot Uprising: Working Remotely at Usermind The Robot Uprising: Working Remotely at Usermind
We love the flexibility of working remotely. Here are the tools we use to stay productive when we need to work from a galaxy far, far away (or just from home.)
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Usermind Featured by Started.in Seattle as Startup of the Week Usermind Featured by Started.in Seattle as Startup of the Week
Co-founder and CEO Michel talks hiring, retaining talent, and building our company's foundation.
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Usermind Closes $7.6 Million in Series A Funding Led by Andreessen Horowitz Usermind Closes $7.6 Million in Series A Funding Led by Andreessen Horowitz
Usermind's $7.6 million Series A was led by Andreessen Horowitz, with participation from Charles River Ventures and SV Angel.
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